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Buyer FAQ

Technical questions before your pilot.

Direct answers on deployment, platform status, remote support, verification and rollout.

Enterprise evaluation

Common questions from IT, security and infrastructure teams.

Is ZENQIX Endpoint cloud-only?

No. Customer-controlled/private deployment is the current pilot path. A ZENQIX-managed service is not published as available yet.

Review deployment
Where does endpoint data live?

In a customer-controlled deployment, Endpoint data lives in the approved product infrastructure for that environment. The public website is separate from operational endpoint data.

Read architecture guide
Does every endpoint require an inbound firewall port?

Routine agent communication is outbound-first. Remote-support transport has a separate governed path and should be reviewed with the deployment requirements.

Read connectivity guide
Which operating systems are supported today?

Windows, macOS and Linux are the current desktop focus, but status varies by capability. Android and iOS/iPadOS remain roadmap areas rather than current commercial UEM support.

Open capability matrix
What does Preview mean?

Preview means implementation or isolated testing exists, but broader physical acceptance or release authorization is incomplete. Preview is not general availability.

Read platform status
How is remote support governed?

Remote support is device scoped and tied to technician/session context. Public support claims remain limited to the capabilities and release evidence currently published.

Read remote-support governance
How does ZENQIX prove an action worked?

Execution and verification are separate states. Where verification is supported, ZENQIX observes the endpoint again and compares that state with the request. A mismatch stays visible.

Review Evidence & Verification
Does ZENQIX use role-based access?

The current control-plane model includes role and tenant boundaries for administrative operations. A pilot should validate the roles required for the customer's scope.

Open Trust Center
How are upgrades and rollback handled?

Release identity, rollback artifacts, backups and post-change health checks are part of the operating model. Exact steps remain release specific.

Read backup & rollback
Is high availability available?

Do not assume HA from the private-pilot topology. HA remains a deployment requirement to prove before it is published as available.

Review deployment requirements
How is pricing structured?

Public fixed pricing has not been published. Current pilot discussions depend on endpoint scope, deployment model and support requirements.

What should a first pilot include?

Use a small representative endpoint group, known device facts, agreed network constraints and written acceptance criteria for the capabilities being tested.

Open evaluation checklist
Will ZENQIX replace EDR, SIEM or IAM?

No current product claim says that it will. ZENQIX Endpoint is focused on endpoint operations, controlled action, verification and evidence.

Turn open questions into pilot criteria.

Use the evaluation checklist to record what must be proven in your own endpoint estate.